FAQ

FAQ – Frequently Asked Questions

General Order Information
How do I place an order?
1. Add the items you want to your shopping cart.
2. Click the shopping cart and select “Proceed to Checkout”.
3. Enter your information (email, full name, Canadian delivery address).
4. Select your shipping method.
5. Choose your payment method and fill in the required details.
6. Confirm your order. You will receive an order confirmation email right away.

How do I know if my order went through successfully?
Immediately after checkout, you will get a confirmation email including your order number and full order details.

Shopping Cart & Payment
How do I add items to the cart?
Click “Add to Cart” on the product page. You may keep shopping or go straight to checkout.

How do I manage my shopping cart?
Click the cart icon at the top right. You can adjust item quantities or remove products.

What payment methods do you accept?
- Visa, Mastercard, Visa Debit, Debit Mastercard
- Interac e‑Transfer
- PayPal
- Apple Pay, Google Pay

How do I redeem a discount code?
Add items to your cart and proceed to checkout. On the payment page, locate the “Voucher Code” box, enter your code and click “Apply”. The discount will be subtracted instantly.

Delivery, Customs & Missing Items
What if something is missing or I receive the wrong item?
Please email [email protected] with your order number. Attach a photo (max. 1 MB) for incorrect items. We will send the correct item free of charge; you may keep the incorrectly shipped product.

Do I need to sign for my package?
Yes. All vaping orders require adult signature and valid government‑issued photo ID upon delivery. The recipient must meet the legal minimum age for vaping products in their province. If valid ID cannot be shown, the parcel will be returned and delivery will fail.

Will I pay extra taxes or duties?
Canadian orders are subject to applicable GST / HST / PST depending on your province. If shipped from outside Canada, import duties and brokerage fees may apply and are the responsibility of the recipient.

Returns & Cancellations
How can I cancel my order?
Cancellation requests are accepted until 11:00 PM Pacific Time (PT) on the same business day. Send your request to [email protected]. After this cutoff, orders will be processed for shipment and cannot be cancelled.

How do I return an item?
Please read our full return policy. Contact [email protected] first to start any return request. Note: used vaping products may not be eligible for return under provincial regulations.

Age Verification
Can I purchase if I am under the legal age?
No. You must meet the legal vaping age for your province (18 in Alberta, Quebec and Nunavut; 19 in most other provinces and territories). We perform age verification at checkout and require ID check on delivery. We will not ship to minors.

Security & Privacy
Is ordering online safe?
Yes. Our website uses SSL encryption to protect your personal information.

Are my card details safe?
Yes. All payments are processed on an AES‑256 encrypted payment platform. We never store your full credit or debit card details on our servers.

What about my personal information?
We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We will not sell or share your personal data with third parties unless required by law, including for mandatory age verification and shipping compliance.